FAQ

What’s your product range ?

Aisen furniture has more than 10 years experience of manufacturing the high quality kitchens, bathroom.
What kind of finish do you have for the cabinetry?

vanities, laundries, studies, wardrobes , TV units, wooden plantation shutters etc. We can also help you to buy other related products in China such as timber flooring, tiles, toilets etc.
We have bakery paint lacquer, PVC membrane, melamine, wood veneer and solid wood finish for the cabinetry. At the same time, we can also help with the stainless steel kitchen cabinet and aluminum kitchen cabinet.
What's the warranty of products?

Aisen always guarantee a right quality for all the cabinets, hardware fittings and accessories. When the production finished, we will make sure every cabinet and panel pre-checked before packing and delivery. At the same time we can provide 2 years warranty.
I don’t have a design plan can you help me?

We have a professional designer team with more than 10 years’ designing and technical experience. Just send us your layout and requirements, we will do the design according to your dimensions.
What’s your packing?

Pre-assembled or knock-down packing with carton box and wooden crate. For countertop we will use plywood box which is suitable for oversea transfer.
What's the Lead time?

it will usually take 20-40 days for the order which is less than 2 *40'HQ. If you order the solid wood products, it will take 50-60 days. 
How to arrange the shipping?

Aisen have years of oversea business experience. We have professional shipping agent to arrange the shipping to your country. Also, we can supply door to door service, so you only need to wait the furniture at your home.
What's the price ranges of shipping?

The shipping cost always changed along with CBM of goods and shipping time, all the products Aisen produced are customized, so we only can give you a roughly shipping cost till production finished. 
How to order customized furniture?

1st. Specify your kitchen configuration.
2nd. Choose the favorite kitchen style from our ranges.
3rd. Send the kitchen layout and style to our email address.
4th. It will take 2-3 working days for us finish your design works.
5th. It will take 1-2 working days for the quotation after the design confirmed.
6th. When the details and price confirmed, Aisen will prepare the PI for your advance payment.
How to install the furniture?

Aisen's standard packing is flat packing or assemble packing. And all products structure are international standard so as long as you can get well experience workers who had assembled the flat packing goods, it will be very easy for them to finish the installations. Also if there is any assistance you need, pls take photos or video, our engineer will be happy to help you solve any problem of installations.